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Find answers to common questions we receive below:Please click on the questions below to reveal the answers.
Do I have to be a client of MKAI to get my
question answered?
Yes. MKAI office staff will be able to listen
to your question and let you know if we assist
employers with that kind of issue.
How can I become a client of MKAI?
Call 828.328.9241 and James can
explain client relationships.
I am a client. When will my call be returned?
Every effort is made to return calls within 24
hours; office staff is able to let you know or
schedule your return call.
Who will answer my question when I call?
It depends on your question. Each consultant
has his or her areas of assistance to clients.
MKAI staff will take your question and you will
be transferred to a consultant OR a consultant
will return your call. Sometimes one question
leads to another and considering there are so
many employment laws and regulations, more than
one consultant may have to assist you.
Click here to view our Consultants.
My organization has been an annual
account/subscriber to The Knuckles Report for
years. We are having an issue with one of our
employees and need to talk to one of your
consultants. How does that work?
Call 828.328.9241 and James
will explain how we assist at this point.
We are a non-profit organization. Do you
understand our financial issues/constraints?
About 58% of our clients are non-profit
organizations. We understand your funding and
understand you are not exempted from compliance
with federal and state employment laws. We
assist non-profits every day with best practice
strategies and compliance issues.
We need our staff trained. Can you come to us and
train?
Yes. We travel in 38 states to provide in-house
training and compliance assistance to our
clients.
We received a call from the Labor Department;
they will be here next week. Can you tell us what to
do.
Yes. We assist employers during US Department
of Labor investigations. We contact the
investigator, request your investigation be
rescheduled to a time when we can be present. We
then begin working with your staff to get you
ready for the investigation. We come on site the
day before DOL will be there to make sure you
are ready.
We are a city/county government. We have never
had to furlough any employees; now we do. Can
someone in your office help us through that process?
The FLSA does have furlough requirements.
Sadly, since early 2007, we have assisted
cities, counties and non-profit clients through
furloughs.
We are a mental health agency and pay special
minimum wages to client/consumers in our sheltered
workshop (work activity center). Can you help us
determine how to pay those workers?
Yes. You have the privilege of paying special
minimum wages under a special certificate
provision in the FLSA, Part 525, Section 14(c).
This is our area of expertise. Whether you pay
your workers piece rates or hourly, we can show
you how to pay your client/consumers.
Do you have to come to us to help us?
It depends on your issue. If you have an
investigation, we come; if you want specific
training, we come. If you and your staff need
some questions answered, we handle that by
scheduling a conference call.
What does MKAI consider a crisis call?
If you have any questions or would like more information, please contact us at 828-328-9241. |
